Please note we may charge up to 80-100%, if we determine that the returned item is materially/literally different than original, missing parts, misused or if we locate abuse on the product.Īfter inspection, a full refund will be issued within 72 hours. Depending on the card issuer's policy, it may take up to 5 business days for the credit to appear on your bank account. This will ensure a smooth return process by helping to prevent additional charges from the third-party carrier due to box dimension inaccuracy or damages that may occur in transit while on its way back to us. Once you decide to return the item, please re-package it with the original boxes/materials. Please keep the original boxes at the time of delivery.
It's the customer's responsibility to return the order in the original packaging, we expect all orders to be in pristine condition and with all contents complete. If we locate any use, damages, missing pieces, or abuse on the product, additional fees are applied as these would negatively impact the product(s) eligibility to be re-sold.
If you prefer, you can return the items to the store location 7-days a week. An appointment will be required to arrange a date and time for pick up to ensure a smooth pickup attempt. We or the third-party carrier will pick up the items from the CURBSIDE of the address. Generally, the return pickup will occur within 4-7 business days. We will arrange the return pickup with the carrier on your behalf. Once we approve the return, we will provide you with instructions. Our team will assess the damage and work with you to determine a solution. Once you locate all the issues with the product, please take a few photos or record a video and send it to or text 34. In most cases, we will send you a replacement part or issue a non-negotiable partial refund to honor our customer satisfaction guarantee. In the unlikely event that you receive a product that's damaged in transit or defective, we're here to make it right. To start the return process, please send an email to or call the store at 83. Non-returnable items include mattresses, used items, items without the original packing and assembled items. Please note that the shipping charges from the original order are not able to be refunded once the services have been completed. Ex: $450 purchase returned - we deduct $90 and refund $360. We will incur a 20% fixed restocking fee which would be deducted from your refund total.
Don't like the product for any specific reason? You can return it.We will pick up from your address at no cost to you and issue a full refund upon arrival at our warehouse. Did you receive your order damaged? You can return it.After 10 days return window closes, we do not accept returns. You must notify us within 10-days of delivery or pickup of your order. If you're not entirely satisfied with your order you can return it. If you have an APO address, please contact us in advance of making purchases to confirm the item(s) you are interested in can be shipped to your address via USPS.If you need immediate assistance, please text or call 34. International shipping lead times can be longer than the domestic lead times listed on the product page. Please note, furniture and items weighing over 40 lbs cannot be shipped to International destinations without requesting a quotation in advance of ordering. All taxes, tariffs and other customs fees are the responsibility of the receiver. If you are interested in expedited International delivery options please inquire.Ĭost of shipping to International destinations does not include the cost of taxes, tariffs or other customs fees. Please note, tracking information is limited for shipments and we cannot guarantee a delivery date on International deliveries. Rates are calculated at checkout based on live rates from the United States Postal Service, FedEx or DHL and product weight information. Please note, furniture and items weighing over 40 lbs cannot be shipped to ALASKA and HAWAII without requesting a quotation in advance of ordering. Orders weighing between 20.1 lbs - 40.0 lbs are $40 USD Orders weighing between 10.1 lbs - 20.0 lbs are $20 USD Orders weighing between 0.1 lbs - 10.0 lbs are $15 USD Parcels shipping to Alaska and Hawaii are charged on a flat rate depending on weight. Depending on size and contents parcels ship via UPS, USPS, FedEx or DHL.
#Spindle daybed free
All orders over $50 enjoy FREE SHIPPING with delivery to an address within the 48 contiguous states.